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Excerpts from actual customer
e-mails...

 

At Web Panache, you are never treated as just another e-mail in the queue. We respect you immensely and always give 110%. The customers below have already experienced what we call  the "Panache" difference!

"Many thanks for your efforts in providing this very useful script.  Once again, you guys have proven that you're the BEST IN THE BUSINESS!!!!"

"Thank you for taking the time in answering all my questions regarding your  web hosting services.  Also thank you for the quick response to my emails. It is this customer support, special thanks to Attila Ertan and Christophe Delsol, which ultimately made my decision for my web hosting needs."

"It worked perfectly!  Thanks for your help, the help files in Dreamweaver did not give good direction on this. (and thanks for the very quick response time!)"

"Thanks!  It works. WebPanache has the most responsive and helpful customer service department of any organization I have ever dealt with on the web.  Period.  There is a big difference between dealing with a monolithic anonymous hosting entity and a friendly organization you can count on in a pinch."

"Just wanted to let you know. The day after we talked the uploading of the webcam image worked. I just want to let you know that your doing a hell of a job and I appreciate everything you have done for us. Sorry for the small bit of frustration though. Thus far you have been 100% on solving any issues we have had. And another plus is that there hasn't been that many issues. Which just adds to the pleasure of doing business with you."

"Thanks a bunch! I am getting anxious to hear more about the dial up service.  I love the support from you guys and would love to see this kind of support for an ISP as well!"

"The whole gang here loves what you have done so far. We can't hardly believe its taken you only 4 hours, all the guys here think you are some kind of wizard and the females say "Oh please, any woman could of done it, they ask for directions." 

"I am once again impressed with the speed at which you guys set these accounts up. Its been less than 1 day, and everything is up and working just fine. This is my second client account with Web Panache, and I look forward to sending more accounts your way! I'm confident that any problems I run into along the way will be handled just as efficiently."

"SUCCESS!!!  Everything seems to be working properly now. Thanks for fixing my permissions and installing the secure certificate as well. I've gone through the order process and everything seems to be in place.  Many thanks for your help."

"Thank you so much for your quick reply. I am so pleased with your customer service that I have no idea why I even thought to host the web site with Earthlink in the first place."

"Our "grand opening" yesterday went very well, and we have received several commendations on the speedy response time of our site.  We are thankful for the high quality of service that Web Panache provides; it makes us look good to our customers. Thanks, too, for the personal attention you have given to our special requests. Everything is going well with our site at this time."

"Thanks. It is a real pleasure to be dealing with people rather than faceless corporations and you can quote me on that."

"First thing I want to say is "You guys are awesome".  I only wish you had a dialup service available in Ft. Collins because your support and service is wonderful!"

"I am impressed with you site over all others for web hosting. I have looked at a lot of web sites for hosting. I just have an inward feeling that you do a good job. I suppose what you put on your web site helped the inward feeling come into being."

"THANKS for you persistence in solving this issue.  Reach around and pat yourself on the back. YOU DESERVE IT!"

"You guys are my favorite! I think what I love most about you is your sincerity and honesty.

"I am very happy with the service I have received, and have refered a person to you already...she signed up a few days ago..:-) You provide a great service at reasonable prices, Keep up the great work! Again, I am very pleased with the service I have gotten from you..."

"Thank you for your suggestion. My son suggested that I use your service  for posting my pages. He said it would be easy, simple, no problems. He was correct. I was/am impressed at how easy it was to post my pages. I had tried the free services and was frustrated. Between your service and FrontPage........I am so happy! Thank you for your attention and quick reply."

"I just want you to know that I have been very pleased with my service with you. You have answered all of my technical questions, and I have always felt that you have been there when I needed you. I will recommend you to anyone I find who can use your services."

"I can not tell you how nice it is to have all this support. I do not mean to be a bother, all these little details.  You site is exceptional along with your service. Thanks."

"I think I did it...Thank you for all your help, and for being patient with  me. If for some reason the site is still screwed up, feel free to scold me again :-) P.S. And thanks a lot for the compliments...Your doing a great job too!"

"On another note, I have 2 more customers that will need hosting services.  To date I have 3 customers using your hosting service.  I would like to thank you for your patience regarding all of my support questions.  As my experience grows these questions well decrease.   All of my customers rely on my recommendations regarding hosting services.  I have always referred them to you because of the great customer support and very quick reply time you generally provide.  Thank you for your continued technical support. I look forward to a long term business relationship and hope you will remain patient as I move through some of these uncharted waters."

"Again, thanks for the response. You have already reassured me that I have made the best choice in hosting."

"Do the Miracles ever cease? I am truly in Love with my site!!!!! Your talents, Shannon are extraordinary. That was exactly what I was envisioning and more. You are a true Web Design Goddess, I am not worthy-I am not worthy. Thank You!!!"

"Your wonderful!! Talk about customer service, where were you when I worked in retail and was desperate for people like you! Actually I haven't attempted the web site yet....TGIF....what a week! I'm going to give it a shot in the morning but I'm sure with your great instructions I won't have any problems!"

"Everything played perfectly. The mapping procedure worked excellently. You do VERY nice work." (referencing a customer application built in-house with ColdFusion)

"Nice and quick.  I'm impressed!"

"Holiday Greetings to YOU ALL too! I recommend your web hosting services to everyone!"

"Yipee!!! again!!! Thank you for your help. My problem was that my homepage was index.html instead of index.htm!! I had changed it while following instructions to publish it on my local dial -up service (which couldn't handle FP format anyway).  You guys did an awesome job of replying to all my questions and I REALLY appreciate it!"

"This is so neat. Thanks so much. Currently, I have only one Topic with the password. I see a lot of possibilities. I appreciate this help very much! I wish I had studied programming or html more. Thanks."

"You guys are the greatest! I want you to know how much I really appreciate your quick responses when I have needed help with anything. Keep up the good work. It is noticed."

"I'd like to thank you very much for you quick response and expert help today. You went above and beyond .... especially with the technical assistance on the quirkiness of FP and on Image Composer etc. As I get smarter I hope to have a better looking site and one that you can use as a reference. At the moment I would be honored to be used as a reference for anyone looking to use your company for web services."

"You have been more than considerate to me putting up with my lack of knowledge. I will continue to refer people to you."

"By the way, I looked at your Kudos page. Every single comment is right on target! You have always responded to my questions on the spot, and been extremely helpful. Hosting a web site is so easy with you guys!"

"Thanks! I checked out your support site - looks great!! I am very glad I chose webpan - and have recommended you to some friends at work who also do development! Cheers!"

"Thanks again for your help!!  My page is up and running. You guys have a great setup! I will tell my buddies on Kali...:) A lot of them have Frontpage97 or 98."

I really appreciate all your assistance! I also wanted to say - since I signed up with you, I have been impressed with Web Panache customer service!!! It's CS such as yours that creates sales. I thank you and look forward to spreading your name as I come in contact with clients. Thanks again.

"The FrontPage extensions do the trick. Everything seems to be working fine. Thanks so much for your help and patience with me."

"Good to hear from you, too. You guys are doing a great job down there at Webpan. I really appreciate everything you guys have done for me so far."

"Thank you very much. I was before with xoom.com but with webpanache, it seem to be much better."

"I was trying to make it harder than it needed to be.   Thanks for all of your help. So far it has been an immense pleasure doing business with you."

"No prob. My extensive thanks for your speed. What a refreshing change! "

"Thank you. You're always amazingly good at taking care of problems quickly. I really appreciate it."

"Thanks to you, I have my ghosts listed #1 in InfoSeek with 96% medical Claims Services!"

"Wow - You ARE fast! Yes, I have Word, in fact I just realized that I tried to call it up in WORD6 at my office. Just called it up in WORD7 at home - looks great - the material will be quite helpful! I am VERY impressed with your service. I will definitely recommend you to others!"

"I want to let you know your staff is outstanding! Any problem or question I had was answered extremely quick and professionally. Your service is perfect, I couldn't be happier. Thank you to you and your staff!"

"Thanks for your encouragement.  Great service!"

"I want you to know that I really appreciate the contact Web Panache has made since I signed on with you guys. This is such a refreshing change from a lot of companies that don't give a hoot about their  customers. I will be recommending Web Panache to everyone I know."

"This is thrilling! Undoubtedly, this is going to be both fun and rewarding.  Let's get it going and keep it going. Thanks!" 

"Your (personally) contacting me is a very nice touch, so far I am pleased with the services I receive from webpan. Yours is a very competitive industry and little things like this tend to go a long way with clients like  myself."

" I am initially very impressed with your web hosting. Thanks!"

"Service has been  wonderful. Quick setup, and very good response to the problems I had. I was having some trouble getting a form to email results back to me - you were always back to me within a couple of hours and had everything up and running quickly.  I've recommended you to a number of other people that are looking for hosting space with FP98 ext.  Keep up the good work."

"P.S. I love how easy it is to use you guys with FrontPage98. :)"

"I just want you to know that I love your service and I hope to be in service with you for a while. Thanks again."

"Thank you so much for your help. You are an excellent company and we have already recommended you to many people. I work in the computer industry for a multinational corporation as my regular job, and I am always around computer types that could use your services."

"Thanks for the tips!  I WILL get the hang of this!  So far I am enjoying working with you..."

"I am not worried about leaving you folks anytime soon. If I wasn't completely happy with your hosting I wouldn't have referred LOL to you."

"Thanks so much for your help. That did the trick. I really appreciate your getting to that so quickly. I really hadn't expected a response until Monday. It was not my intent to interfere with your weekend!"

"Super Kudos....THANK YOU!!!  It was all so easy! I am so glad I heard about your company."

I found it difficult on my last server because it did not support FrontPage extensions. I ended up having to download a trial offer of WS_FTP in order to publish the pages. The process became very cumbersome. I appreciate your timeliness in establishing my FrontPage site at Web Panache.

"I know a lot of people who are unhappy with servers, but I think you and Shannon are tops and your support is quick, and that's important."

"I wanted to get a domain in a service that accommodated FRONT PAGE 98--however I did not chose your Co.--I now wish I did---I went to a co. called easyspace.com and they promised to have me up and running in 24 hrs.--it has been thirty days now with no results.  Can I transfer my domain to you or am i stuck with them?"

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